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Chrome Device Support

dEVICE REPAIR PROCEEDURES

 

If a student is having problems with their device or the device is broken, please have them first fill out the HUSD Student Incident Report Form.

They should then bring the device in before or after school or during lunch and we can issue them a loaner during these times.

WORTH AVE. GROUP device coverage

 

** Starting at the beginning of the 2017-18 school year HHS no longer offers device coverage through WORTH AVE. GROUP **

 

 

This is a brief overview of what is and is not covered by WORTH AVE. GROUP on HHS chrome-book units. Please see the link here for WORTH AVE. GROUPS full policy declaration.

Please note that Hilmar High School has purchased coverage option number three for our school.

 

What is Covered?

  1. Accidental Damage: Drops, Liquid Spills and Liquid Submersion
  2. Standard Perils: Fire, Flood, Vandalism, Natural Disasters and Power Surge due to lightning
  3. Theft, Burglary and Robbery. (with police report)

What is NOT Covered?

  1. Corrosion & Rust, Cosmetic Damage, Dishonest Acts, Intentional Acts, Nuclear Hazard
  2. Power Surge (except lightning)
  3. Theft From An Unattended vehicle
  4. Unexplained Loss or Mysterious Disappearance.
  5. War-Government Seizure and Wear and Tear.

Other than reporting what has happened to the school, is there anything else I need to do?

  1. Report loss or damage to us or our agent (Hilmar High School) immediately. We process the claim to Worth Ave. Group for you.
  2. You must notify the local police immediately upon discovery of the loss if the loss is a result of theft, fire or vandalism.

troubleshooting your chromebook

 

If your Chrome-book crashes/freezes, closes all its windows, or is unresponsive.

These are software or Chrome OS issues.

Please follow this "Software Troubleshooting link.

_____________________

 

If your Chrome-book won't turn on/won't charge or the screen is very dark/dim and hard to see.

These are hardware Issues.

Please follow this Troubleshooting Hardware Issues link.